Delivery & Returns

Delivery:

For all UK orders, we offer flat postage & packing rates of £2.50 for 2nd class (3-5 working days) and £3.50 for 1st class (1-2 working days) via Royal Mail.

We can send anywhere in the world. Simply select the relevant world zone at the shipping stage and p&p cost will be applied there. If your zone is not listed, then please don't hesitate to contact Sally and we can add it and still arrange delivery for you.

 

Returns:

Hopefully you will love your Ivy t-shirt(s) but if not, then you are more than welcome to exchange or request a refund. To do so, please ensure that the item(s) has not been worn or damaged in any way and is still in a saleable condition. Then carefully re-fold and package the t-shirt with its original tags and complete the returns form that is enclosed in your order confirming the reason for return and send it back to us via your chosen method of postage. We recommend obtaining ‘proof of postage’ and retaining this until you have received confirmation of your refund and/or exchange. Please note that it usually takes between 5-10 working days from the postage date for us to receive items and process refunds depending on your payment provider.

We are unable to offer free returns at the moment. 

In the unlikely event there is a fault or any other issue with your order please contact us immediately by email to Hannah@ivyt.co.uk with full details.

For any enquiries regarding refunds or exchanges, please also contact Hannah

RETURNS ADDRESS: 7 WILLOW CLOSE, MILTON-UNDER- WYCHWOOD, CHIPPING NORTON OX7 6RF