Delivery & Returns
Current Delivery due to social distancing guidelines:
We have decided to send all UK orders via My Hermes courier during this time of social distancing to adhere to the guidelines and reduce contact with people where possible.
We will still be offering free UK delivery during this time.
Our usual Delivery:
We offer free 2nd class delivery for all UK mainland orders.
If your order is received before 2pm, we will endeavour to post it to you the same (working) day. For orders received after 2pm, these will be sent the following working day.
Please allow 2-3 working days for delivery from dispatch based on our free 2nd class delivery option.
Regrettably, we are unable to offer free returns at the moment.
If you do wish to return your purchase, we will happily refund or exchange it for you assuming it has not been worn or damaged in anyway.
Please package the t-shirt with its original tags, including a note explaining the return reason and take the parcel to the Post Office. Make sure you obtain a ‘proof of postage’ certificate which you should retain until you’ve received your refund. It usually takes between 5-10 working days from the postage date to receive items and process refunds.
We are happy to accept returns for faulty items, or if you’re not happy with the size you have ordered. Please provide as much feedback as possible with your parcel to help us understand your reason for returning.
Returns Address - Ivy Returns Department, 10 Sycamore Road, Chalfont St Giles, Bucks HP8 4LE