Hopefully you will love your Ivy t-shirt(s) but if not, then you are more than welcome to exchange or request a refund within 14 days of you receiving your delivery from us. 

To do so, please return the item(s) back to us via your chosen method of postage to IVY T LTD, ROOM 4, FAIRSPEAR BARN, LEAFIELD, OX29 9NY

Please ensure that the item(s) has not been worn or damaged in any way and is still in a saleable condition then carefully re-fold and package the t-shirt with its original tags and complete the returns form that is enclosed in your order confirming the reason for return. Kindly note that we have been experiencing some problems with returns sent via Evri not being delivered to the correct location.

As a small business, we are unable to offer free returns.

We recommend obtaining ‘proof of postage’ and retaining this until you have received confirmation of your refund and/or exchange. 

Kindly note that, we are unable to offer exchanges for anything that is more expensive than the item you originally ordered.

It usually takes between 5-10 working days from the postage date for us to receive items and process refunds depending on your payment provider. 

Please consider the impact that returns have on us as a small business.

In the unlikely event there is a fault or any other issue with your order please contact us immediately by email to info@ivyt.co.uk with full details.

For any enquiries regarding refunds or exchanges, please also contact Hannah.