Hopefully you will love your Ivy t-shirt(s) but if not, then you are more than welcome to exchange or request a refund within 14 days of you receiving your delivery from us. 

To do so, please return the item(s) back to us via your chosen method of postage to IVY T LTD, ROOM 4, FAIRSPEAR BARN, LEAFIELD, OX29 9NY

Please ensure that the item(s) has not been worn or damaged in any way and is still in a saleable condition then carefully re-fold and package the t-shirt with its original tags and complete the returns form that is enclosed in your order confirming the reason for return.

As a small business, we are unable to offer free returns.

We recommend obtaining ‘proof of postage’ and retaining this until you have received confirmation of your refund and/or exchange.

Kindly note that, we are unable to offer exchanges for anything that is more expensive than the item you originally ordered.

It usually takes between 5-10 working days from the postage date for us to receive items and process refunds depending on your payment provider. 

Please consider the impact that returns have on us as a small business.

In the unlikely event there is a fault or any other issue with your order please contact us immediately by email to info@ivyt.co.uk with full details.

For any enquiries regarding refunds or exchanges, please also contact Hannah.