We love speaking with our customers over email, phone calls, and direct messages on Instagram. And we're often blown away by the comments and feedback we hear from our Ivy family. It's so lovely we couldn't just keep it to ourselves, so here are some of our favourites.
1. “Beautiful quality you can feel.”
Our reviews say it all. Our womenswear is crafted from premium organic cotton that feels as good as it looks.
2. "Stays soft after many washes and definitely does not go out of shape."
Ill-fitting clothes that needed replacing after a few washes was what drove Sally to create Ivy because she knew if she experienced this, then many other women must too. Read more about Sally's story.
3. "I used to get so overwhelmed getting dressed every morning. It now takes me just a couple of minutes before the school run and work."
It drives us to know how we're helping women discover that getting dressed and feeling amazing can be effortless.
4. “Clothes that feel as good as they do good.”
“I am very happy with the brand values in terms of quality and sustainability. Well done!”. This feedback needs little explanation but it's at the heart of what we do.
5. “Customer service that truly cares.”
Offering a personal, one-to-one approach to help our customers find their perfect style and fit is so important to us. We want to help you get it right first time, so we're always at the end of an email or online message, and offer call-backs if customers prefer it. Hearing how much our service means to our customers drives us to continue doing what we do.
6. "So soft against my skin."
We know ourselves how soft our clothing feels against our skin, but hearing how important our soft organic cotton is to customers with skin conditions or sensory sensitivities means so much to us.
7. "The perfect white t-shirt."
Customers regularly tell us about the number of t-shirts they've gone through before finding the perfect (white) t-shirt that holds its shape, that isn't see-through, and lasts season to season.
